Returns & Refunds Policy
Last Updated: September 2026
Thank you for shopping with KawKawGarage. We want you to be happy with your purchase. If there is an issue with your order, please review our Returns & Refunds Policy below.
1. Return Period
Customers may request a return within 7 days from the date the order is received.
To be eligible for a return, the item must:
Be unused and in its original condition
Include the original packaging, accessories, manuals, tags, and free gifts (if applicable)
Have proof of purchase or order details
Be returned in a condition suitable for resale
Items that are used, damaged, incomplete, or missing their original packaging may not be eligible for return or refund unless the item was received defective or damaged.
2. Damaged, Defective or Incorrect Items
Please inspect your order after receiving it.
If you receive an item that is:
Damaged during delivery
Defective
Missing parts
Different from what you ordered
Please contact KawKawGarage within 7 days of receiving your order.
To help us resolve the issue quickly, please provide your order number together with clear photos or videos showing the product, packaging, and issue.
Once verified, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.
For verified damaged, defective, or incorrect items caused by us, KawKawGarage will cover the reasonable return shipping cost where a return is required.
3. Change of Mind
We understand that sometimes you may change your mind.
Returns due to change of mind may be accepted within the 7-day return period, provided the product is unused, unopened where applicable, complete, and in its original condition and packaging.
For change-of-mind returns, the customer is responsible for the return shipping costs.
Original delivery charges, if any, are generally non-refundable unless required by applicable law.
4. Non-Returnable Items
For hygiene, safety, and product integrity reasons, certain products may not be eligible for return unless they are defective, damaged, or incorrectly supplied.
These may include:
Items that have been used or assembled
Items with damaged or missing packaging caused after delivery
Items with missing parts, accessories, manuals, or free gifts
Clearance or final-sale items where clearly stated
Personalised or customised products
Other items that cannot reasonably be resold for hygiene or safety reasons
This does not affect any rights you may have under applicable Malaysian consumer laws.
5. Return Process
Before returning any item, please contact KawKawGarage first.
Please provide:
Your order number
The reason for your return
Photos or videos of the item where applicable
Details of the issue
Please do not send a product back without contacting us first, as we need to provide the appropriate return instructions.
KawKawGarage is not responsible for items returned to an incorrect address.
6. Refunds
Once we receive and inspect an approved return, we will notify you of the outcome.
If your refund is approved, it will generally be processed back to your original payment method.
Please allow approximately 5–10 business days after the refund has been processed for it to appear in your account. Actual processing times may vary depending on your bank or payment provider.
7. Exchanges
Where appropriate, we may offer an exchange for defective, damaged, or incorrect products.
Exchanges are subject to product availability. If the same product is unavailable, we may offer an alternative solution or refund.
8. Order Cancellations
If you wish to cancel or change your order, please contact us as soon as possible.
We will try our best to accommodate your request. However, once an order has been processed, packed, or handed over to the courier, cancellation may no longer be possible.
9. Lost Parcels
If your tracking information shows an unusual delay or you believe your parcel has been lost during delivery, please contact us.
KawKawGarage will assist in checking the shipment status with the relevant courier.
Where a parcel is confirmed as lost in transit, we will work with you on an appropriate resolution.
10. Consumer Rights
Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or override any rights or remedies available to consumers under applicable Malaysian laws.
Where applicable law provides you with rights that cannot legally be excluded, those rights will continue to apply regardless of this policy.
11. Contact Us
For any return, refund, exchange, or order-related questions, please contact us through the contact information provided on our website.
Please include your order number so our team can assist you more efficiently.
KawKawGarage
Malaysia